According to the recently published Consumer Council for Water’s (CCWater) annual ‘Water Matters‘ survey, water customers’ satisfaction with value for money has increased to a five year high for both water and sewerage services.
According to the survey, customer satisfaction in England and Wales with the quality of tap water and sewerage services remains very high, at 93% and 91% respectively.
Tony Smith, Chief Executive of the Consumer Council for Water, said: “It’s no coincidence that satisfaction levels have risen at the same time water companies have shown a greater commitment to listen to what their customers want. The signs are encouraging but the job is not done. Many customers who genuinely cannot afford their bills are missing out on assistance schemes which could ease the pressure on thousands of households. We’re working hard with the industry to change this.â€
Other findings in the survey have revealed that around 8% of water customers in England and Wales do not think their water bills are affordable; households have more trust in their water company than in their energy provider because they believe that water companies care more about the quality of their service than energy suppliers.
Welsh householders though are far more satisfied than English householders with the value for money and overall quality of their water and sewerage services. (This might be the reason that businesses in England are purchasing more water coolers to ensure that their drinking water is 100% pure and free of toxins than those in Wales are.)
The survey was conducted via 5,964 telephone interviews with water and sewerage bill payers throughout England and Wales, from 24 September 2015 to 12 January 2016. The cross-section included at least 150 customers of each water-only company and a minimum of 200 interviews with customers of each water and sewerage company.
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